Frequently asked questions

At checkout, choose cash on delivery and pick bKash, Nagad, Rocket or bank transfer. We then show the number to send your advance to — ৳150.

Send the advance from your wallet app — checkout tells you whether to use Send Money or Payment — then enter the transaction ID (TrxID) from the confirmation message and the last 4 digits of the number you paid from.

The rest is paid in cash to the courier when your parcel arrives. We will never ask for your wallet PIN or an OTP.

Every payment is checked by a person, not a machine. We match your transaction ID, the amount and the last 4 digits of your number against our own wallet or bank statement before we confirm your order.

As soon as the payment matches, your order moves to “Confirmed”. If we cannot match it, the order is cancelled and, if you gave us an email address, we email you the reason.

When you pay in advance, the items in your order are reserved for 16 minutes while we verify the payment, so no one else can buy them in the meantime.

If we cannot match your payment within that time, the order is cancelled automatically and the items go back on sale. If you did send the money, contact us with your order number and transaction ID and we will sort it out.

Yes. Choose to pay the whole amount now at checkout and send the full total by bKash, Nagad, Rocket or bank transfer. Once we have verified the payment there is nothing to pay at the door.

Delivery inside Dhaka costs ৳100, and delivery anywhere else in Bangladesh costs ৳120. Delivery is free when the items in your order add up to ৳3,000 or more, before any coupon discount.

The charge is added at checkout as soon as you choose your delivery area. See delivery information for how areas are decided.

Inside Dhaka, parcels usually arrive same day to 24 hours after your order is confirmed. Outside Dhaka, allow 24 to 72 hours.

Orders with an advance are confirmed once we have verified the payment, so sending it promptly and entering the transaction ID carefully gets your parcel moving sooner.

Go to Track an order and enter your order number with the last 4 digits of the phone number you ordered with. Your order number starts with AA- and is on your confirmation page and in your order email.

You will see every step, from “Order placed” to “Delivered”, without needing an account.

Yes. We sell only genuine fragrances from the houses named on the bottle — never replicas, “master copies” or refills — and every perfume arrives sealed in its original packaging.

Packaging and batch codes do change between production runs. If anything about a bottle you receive worries you, message us before opening it. Our journal also explains how to check a bottle yourself.

The letters tell you roughly how much perfume oil is in the bottle. An Eau de Toilette (EDT) usually holds around 5 to 15 percent and suits fresh, everyday wear. An Eau de Parfum (EDP) holds around 15 to 20 percent and tends to feel richer and last longer.

Stronger does not always mean louder: a well-made EDT can project more in its first hour, and an EDP of the same name is often a reworked scent rather than the same formula with more oil. Read the notes on each product page rather than judging by concentration alone.

It depends on the fragrance, your skin and the weather. Every product page rates longevity and sillage — how far the scent carries — on a five-step scale as a guide. Woods, amber, musk and oud last longest; citrus fades fastest, especially in heat.

Spraying onto moisturised skin, and lightly onto clothing, helps a scent last through a Dhaka summer. Our journal has more ways to make a fragrance last.

Perfume cannot be returned or exchanged once unboxed or sprayed. Exchange applies only if the item arrives damaged, leaking, or is the wrong product.

You accept this policy at checkout, and a copy is saved with your order. Read the returns and exchange policy for the details.

Contact us as soon as you open the parcel, with your order number and clear photos of the bottle, its box and the outer packaging. Keep everything, including the packaging, until we have replied.

Damaged, leaking and wrong items are covered by our exchange policy. How exchanges and refunds work explains what happens next.

No. Guest checkout is the default — all you need is your name, phone number and delivery address.

An account lets you see your order history, save addresses and keep a wishlist across devices. Create an account whenever you like.

Use Forgot your password and enter the email address on your account. We email you a link to choose a new password; if the link has expired, request a new one.