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Free delivery on orders over ৳3,000
[CLIENT TO CONFIRM] The date this version takes effect, shown here as a full date such as 1 October 2026, and updated whenever the text changes.
Before placing an order, every customer ticks a box to accept this policy, word for word:
Perfume cannot be returned or exchanged once unboxed or sprayed. Exchange applies only if the item arrives damaged, leaking, or is the wrong product.
Each order stores a copy of the exact text you accepted, together with the time you accepted it. If we change this policy later, the version saved with your order is the one that applies to it.
Once a bottle has been unboxed or sprayed, we have no way to be sure the fragrance inside has not been used, decanted or replaced. We could not sell it to another customer as new and sealed, and we would not want to be sold one ourselves. That is why we cannot accept a return because a fragrance did not suit you, lasted less than you hoped, or smelled different on your skin. Our product pages list the notes, sillage and longevity of every fragrance to help you choose well before you buy.
We exchange an item when it arrives:
An exchange does not apply to:
[CLIENT TO CONFIRM] Whether a sprayer that does not work on first use, with the bottle otherwise sealed and full, counts as damaged.
When the courier arrives, look at the outer packaging before you accept it. If it is crushed, torn, wet or smells strongly of perfume, tell the courier and take a photo before opening anything.
[CLIENT TO CONFIRM] Whether customers may open the parcel in front of the courier and refuse it at the door if the item is damaged, leaking or wrong — and, if so, whether they pay anything in that case.
If your order arrives damaged, leaking or wrong:
[CLIENT TO CONFIRM] The reporting window after delivery (for example within 24 or 48 hours), and whether an unboxing video recorded from the sealed parcel is required for a claim to be accepted.
Once we have confirmed the problem, we send you the same item again. If it is no longer in stock, you can choose another product of the same value or a refund of the price you paid for that item. You do not pay any delivery charge for an approved exchange.
[CLIENT TO CONFIRM] How the original item is collected (courier pickup at the same time as the replacement is delivered, or sent back by the customer), and confirmation that the store pays both delivery journeys.
We send refunds by hand, because payments reach us by hand. A refund is sent by bKash or Nagad Send Money, or by bank transfer, normally to the same number or account the payment came from. Cash paid on delivery is refunded the same way, to a number you give us.
When we send a refund, we give you its transaction reference so you can find it in your own statement. We refund what we received — we cannot refund a fee your wallet provider charged you for sending the original payment.
[CLIENT TO CONFIRM] The refund timeline once a refund is approved (for example within 3 working days), and whether refunds may be sent to a different number than the one the payment came from.
Contact us with your order number before the parcel is handed to the courier, and we will cancel the order and refund your advance, or the full amount if you paid in full.
[CLIENT TO CONFIRM] Whether the advance is refunded in full for every cancellation before dispatch, or part of it is kept once the order has been confirmed and packed; and what happens to the advance when a customer refuses a confirmed parcel at the door without a valid reason.
While a payment is being reviewed, your items are held for 16 minutes. If we cannot match your payment in that time, or the transaction ID, amount or last 4 digits do not match what we received, the order is cancelled. You will see this on the order tracking page.
If you did send the money, contact us with your order number, the transaction ID and the number you paid from. Once we find the payment on our statement, we refund it in full or, if the items are still available, place the order again for you.
If we cancel an order for any other reason — for example an item is out of stock or we cannot deliver to your area — we refund everything you paid for it.
Questions about a return or exchange are welcome. You can reach Aroma Avenue here: