Loading
Loading products
Free delivery on orders over ৳3,000
[CLIENT TO CONFIRM] The date this version takes effect, shown here as a full date such as 1 October 2026, and updated whenever the text changes.
These terms apply whenever you browse this website or buy from Aroma Avenue. By placing an order you agree to them, together with our privacy policy, returns and exchange policy and delivery information. Please read them before you order.
In these terms, “we”, “us” and “our” mean Aroma Avenue, and “you” means the person placing the order or using the site.
[CLIENT TO CONFIRM] Registered business name and legal form (sole proprietorship, partnership or limited company), trade licence number and issuing authority, e-TIN and VAT registration (BIN) if applicable, and the registered business address, all of which should be published here.
You must be 18 or older to place an order, or order with the permission and involvement of a parent or guardian. We deliver only to addresses in Bangladesh.
You need a Bangladeshi mobile number that you can answer: we use it to confirm orders, verify payments and arrange delivery. The details you give us must be your own, or those of the person you are sending the order to with their agreement.
When you place an order you are making an offer to buy the items in it. Your order number, the confirmation page and any email we send at that point confirm that we have received your order — they do not mean we have accepted it.
A contract between us is formed only when we confirm the order, which happens:
The status of every order is shown on our order tracking page. Until an order is confirmed, it may still be cancelled for the reasons in “When we may cancel an order” below.
All prices are in Bangladeshi taka (৳). The price you pay for each item is the price shown when you place your order; later price changes do not affect an order you have already placed.
The delivery charge depends on your delivery area and is added at checkout once you choose it, before you place the order. Coupon discounts are applied only when the coupon’s conditions are met, and coupons have no cash value.
We check prices carefully, but mistakes can happen. If an item was listed at a price that is clearly wrong, we will contact you before confirming the order. You can then buy it at the correct price or cancel, and anything you have paid is refunded in full.
[CLIENT TO CONFIRM] Whether listed prices include VAT, and the wording required on receipts or invoices for the business’s VAT status.
We do not use an online card gateway. Payments are made by bKash, Nagad, Rocket or bank transfer, and a member of our team checks every one by hand before an order is confirmed. Nothing is confirmed automatically. The process is:
While your payment is being reviewed, the items in your order are reserved for you for 16 minutes. If we cannot match your payment within 16 minutes of the order being placed, the order is cancelled automatically and the items are released for sale. If you did send the money, contact us with your order number and transaction ID and we will refund it as described in our returns and exchange policy.
If the amount, transaction ID or last 4 digits do not match a payment we received, we cannot verify the payment and the order is cancelled. Any money that did reach us is refunded.
We will never ask for your wallet PIN, an OTP or your card details, by phone, SMS, WhatsApp or email. Anyone who asks for them is not us.
[CLIENT TO CONFIRM] The hours during which payments are verified (for example 9am to 10pm, every day) and the response time promised to customers, which should also appear at checkout. Note that the automatic cancellation runs around the clock, so an order placed outside those hours can be cancelled before anyone reviews it.
Where cash on delivery is available, the balance of your order — the total minus any advance we have verified — is paid in cash to the courier when the parcel is handed to you. The amount due is shown on your order confirmation page. Current limits and advance amounts are set out on our delivery information page.
Please accept the parcel only if you intend to pay for it. Refusing a confirmed order at the door without a valid reason costs us two courier journeys.
[CLIENT TO CONFIRM] Whether an advance is kept, in full or in part, to cover courier costs when a customer refuses a confirmed order at the door without a valid reason, and whether customers may open the parcel in front of the courier before paying.
We may decline or cancel an order, before or after confirming it, if:
If we cancel an order after money has reached us, we refund everything you paid for it. We will tell you why we cancelled unless doing so would help someone commit fraud.
You can cancel an order at any time before it is handed to our courier by contacting us with your order number. Once an order has been dispatched it can no longer be cancelled. How refunds work, including advances on cancelled orders, is explained on our returns page.
Perfume cannot be returned once it has been unboxed or sprayed. The accepted exchange policy, and the situations in which an exchange applies, are set out in full on the returns page and shown to you at checkout. Each order keeps a copy of the exact policy text you accepted.
To keep prices fair for honest customers, we run the following checks on every order:
Submitting a fabricated, altered or borrowed transaction ID is an attempt to obtain goods without paying. We keep records of such attempts and may share them with the payment provider concerned and with law enforcement.
We sell only genuine products from the fragrance houses named on them. We do not sell replicas, “master copies”, refills or decants presented as full bottles, and every perfume is supplied sealed in its original packaging.
Perfume houses change packaging, bottle details and batch codes from time to time, and the colour of a fragrance can vary slightly between batches. These differences do not mean a product is not genuine.
Fragrance notes, sillage and longevity ratings on our product pages are a guide. The same perfume smells and lasts differently on different skin and in different weather, and photographs may differ slightly from the product you receive.
Perfume contains alcohol and natural and synthetic fragrance materials that can irritate sensitive skin. If you have allergies, check the ingredient list on the box and test a small amount on your skin first. Keep perfume away from flames, heat and children.
[CLIENT TO CONFIRM] How products are sourced (authorised distributors, official importers or verified retailers abroad) and what proof of authenticity can be shown to a customer on request.
You do not need an account to order. If you create one, you are responsible for keeping your password private and for activity on your account. Tell us straight away if you think someone else has used it. We may suspend an account that is used to break these terms.
Reviews can be written only by customers who have bought the product, and every review is read before it is published. We do not publish reviews that are abusive, unrelated to the product, or that contain someone’s personal information, and we never edit a review to change its meaning.
If we fail to meet these terms, we are responsible for loss you suffer that was a foreseeable result of our failure. Our total responsibility for an order is limited to the amount you paid for that order. We are not responsible for loss that was not foreseeable, for business losses, or for delays caused by events outside our reasonable control, such as strikes, floods, political unrest or courier network disruption.
Nothing in these terms limits any right you have under the laws of Bangladesh, including the Consumer Rights Protection Act, 2009, or our responsibility where it cannot be limited by law.
[CLIENT TO CONFIRM] This section, and these terms as a whole, reviewed by a lawyer practising in Bangladesh before launch.
These terms are governed by the laws of Bangladesh. We aim to follow the Digital Commerce Operation Guidelines 2021 issued by the Ministry of Commerce. If you have a complaint, please contact us first so we can try to resolve it; if we cannot, disputes will be decided by the courts of Bangladesh.
[CLIENT TO CONFIRM] A compliance review against the Digital Commerce Operation Guidelines 2021 and any later amendments — including the required delivery and refund timelines, the business details that must be displayed, and whether taking advance payments directly to a mobile wallet fits the current rules on advance payments for online sales — and the court or city named for disputes.
We may update these terms, for example when the law or our services change. The version published when you place an order is the one that applies to that order. The date at the top of this page shows when the terms last changed.
Questions about these terms are welcome. You can reach Aroma Avenue here: